Shipping & Refunds

SHIPPING POLICY

oddpod is currently shipping all over India. On special request, we can ship products internationally as well.

We understand how important it is to receive your purchased products in the finest condition, and on time. We are pleased to inform you that we strive to deliver your products in the shortest timeframe possible. 

In case you have any queries, please feel free to reach us at the following :

Email address: hello@oddpod.in

Customer support helpline : 90943 43210

Whatsapp : 90943 43210

Operating Hours : Monday – Saturday (10:00 am – 7:00 pm)

We strive to answer & fix all queries within 24 hours.

Shipping Duration:

We stock & sell. All our goods are dispatched within 2 working days. We ship at no additional cost through surface mode. In case you require express delivery, please get in touch with us. Depending on the products in your cart, additional charges will apply for express delivery.

In situations beyond our control, there may be circumstances which cause a delay in dispatch of the products. In such cases, oddpod will ensure delivery in the earliest possible timeframe. However, oddpod or its employees cannot be held responsible for the delay in delivery of the products.

Shipping Charges:

oddpod provides Free Shipping within India for all orders, irrespective of the order amount.

 RETURNS & REFUNDS

Customer Returns:

Due to the nature of products sold at oddpod, we provide replacement / refunds only if the product you receive has a genuine quality or manufacturing defect / damage (or) if an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered. We might request you to share images of your products. For your order to qualify as a return or exchange:

• You must raise a return request by emailing us on hello@oddpod.in within 48 hours of receipt of your order along with reason for your return and images to justify the same.
• Once our team has approved the return/exchange, the product has to be shipped by you to the address mentioned by our team. The goods should be dispatched within 48 hours after the return request is approved and packed securely to prevent any damage during transit.
• Product packaging, labels & tags must not be tampered with and the product should be in its perfect condition.
• Refund/Exchange will be processed only once the product has been received in our warehouse and has been checked for quality. Refund/Exchange of products is solely at the discretion of oddpod
• For returned products which qualify as approved at our warehouse, refund will be processed back to the same payment method via the payment gateway within 5-7 working days.

Courier Returns:

Goods that are not delivered to the buyer and are marked as ‘Returning to Origin’ will be returned to our warehouse. When we receive the returned shipment, the following scenarios will be taken into account:

Incorrect Address – If the address provided by the customer for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, the customer will be charged Rs. 75 for correcting the address and re-attempting the delivery.

Consignee Default – If the product is not delivered due to any reason pertaining to consignee default and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of re-delivery.

Lost Shipment – If the courier is lost in transit, the same has to be informed to our team so we can track the location of the courier. Once we track the same, our team will contact you to discuss the status of the order and take necessary actions in accordance with the customer.

Cancellations:

The whole order amount will be refunded if the order is cancelled before processing at our end, lost or undelivered due to courier default to your preferred location. To cancel an order, please contact our team at the earliest.
oddpod reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Cash On Delivery:

Due to the nature of products sold by us, Cash On Delivery is not a feasible payment method. Hence, all purchases have to be made by means of advance payment only via our secure payment gateway.

Be rest assured that your funds are safe with us.