Returns & Exchange Policy

At oddpod, your happiness means the world to us, and we pour our hearts into delivering high-quality products that you’ll love. We understand that sometimes, despite our best efforts, things may not go as planned. To ensure transparency and a seamless shopping experience, we’ve crafted a returns and exchange policy that reflects our values and current capabilities as a growing brand.

Eligibility for Product Exchanges

We’re here to support you in the rare event of an issue. Exchanges are available in these situations:

Note: Exchanges are available only for the same product. Refunds or returns for personal preferences are not permissible. In cases where there are minor differences in product appearance compared to the listing—such as variations due to lighting in photography or unintentional errors in listings—our team will review the situation carefully and take an appropriate decision. Please be assured, we are committed to being fair and transparent in every resolution.

How to Request an Exchange

We’ve made the process simple to ensure your peace of mind:

• Contact Us: Reach out to us within 48 hours of receiving your order via:
  Email: hello@oddpod.in

  WhatsApp: 90943 43210

• Approval and Shipping Instructions: Once our team reviews and approves your request, we will generate a return shipment label and send it to you.
• Return the Product: Securely pack the product to prevent any damage during transit, affix the label and ship it back to us.
• Inspection and Exchange: After we receive and inspect the product, we’ll promptly ship your replacement.

Why We Don’t Accept Returns

At oddpod, we truly care about giving you a seamless and enjoyable shopping experience. As a young, passionate brand, we believe in being upfront and honest about our policies. Here’s why:

• Thoughtfully Curated Product Information: We ensure every product is displayed with accurate details to help you make confident decisions.
• Preserving Product Integrity: Returned products often cannot be resold due to wear or damage during transit. We minimize handling of returned items to align with our sustainability values.
• Customer-Centric Pricing: By not accepting returns, we avoid hidden costs and maintain fair, affordable pricing.
• Effortless Resolutions: We offer a free exchange policy for damaged or incorrect products to resolve issues without extra hassle for you.
• Our Growing Journey: As a small and dedicated team, our policies are designed to help us grow sustainably while offering the best experience possible.

A Few Things to Keep in Mind

• No Refunds: Exchanges will only be offered for the same product. Refunds are not provided under any circumstances.
• Condition of Return: Products must be unused, in pristine condition, and returned with their original packaging, labels, and tags intact.

Delivery and Order Policies

When Packages Can’t Reach You

1. Incorrect Address or Recipient Unavailability: A nominal re-delivery fee of ₹99 will be charged if a package is returned due to an incorrect address or recipient unavailability.
2. Lost Shipments: Notify us immediately if your package is lost in transit, and we’ll coordinate with the courier service to resolve the issue.

Order Cancellations

1. Customer-Initiated Cancellations: Generally not permitted, but a full refund will be issued for lost or undelivered shipments.
2. Courier-Related Issues: A full refund will be provided for lost or undelivered shipments.
3. Oddpod-Initiated Cancellations: We reserve the right to cancel orders under exceptional circumstances such as stock unavailability or technical issues. Refunds will be processed promptly.

Our Promise

We’re here to create a shopping experience that’s simple, affordable, and satisfying. While we may not accept returns, we are always by your side to resolve any issues quickly and fairly. Thank you for your trust, your understanding, and for being part of our oddpod family.

If you have any questions or need assistance, please reach out to us at hello@oddpod.in.