Returns & Exchange Policy

At oddpod, your happiness means the world to us, and we pour our hearts into delivering high-quality products that you’ll love. We understand that sometimes, despite our best efforts, things may not go as planned. To ensure transparency and a seamless shopping experience, we’ve crafted a returns and exchange policy that reflects our values and current capabilities as a growing brand.

This policy applies only to orders placed on oddpod.in. Orders placed on Amazon, Flipkart, Myntra, Blinkit or any other marketplace are governed by that marketplace’s own return and refund policy.

Eligibility for Product Exchanges

We’re here to support you in the rare event of an issue. Exchanges are available in these situations:

1. Damaged or Defective Product: If your product arrives damaged or has a manufacturing defect, we will gladly replace it for you.
2. Incorrect Product Delivered: If you receive a wrong product, we will promptly ensure that the correct item is sent to you.

Note: Exchanges are available only for the same product. Refunds or returns for personal preferences are not permissible. In cases where there are minor differences in product appearance compared to the listing—such as variations due to lighting in photography or unintentional errors in listings—our team will review the situation carefully and take an appropriate decision. Please be assured, we are committed to being fair and transparent in every resolution.

How to Request an Exchange

We’ve made the process simple to ensure your peace of mind:

• Contact Us: Reach out to us within 48 hours of delivery via email or WhatsApp. Requests raised after 48 hours of delivery will not be accepted.
  • Email: hello@oddpod.in
  • WhatsApp: 90943 43210
• Share Unboxing Proof: Along with your request, share clear photos and an unboxing video. The video must be continuous and unedited, must start from the sealed package with the shipping label visible, and must clearly show the damage, defect or incorrect item. Requests without photo and video proof will not be accepted.
• Approval and Shipping Instructions: Once our team reviews and approves your request, we will generate a return shipment label and send it to you.
• Return the Product: Securely pack the product to prevent any damage during transit, affix the label and ship it back to us.
• Inspection and Exchange: After we receive and inspect the product, we’ll promptly ship your replacement.

Why We Don’t Accept Returns

At oddpod, we truly care about giving you a seamless and enjoyable shopping experience. As a young, passionate brand, we believe in being upfront and honest about our policies. Here’s why:

• Thoughtfully Curated Product Information: We ensure every product is displayed with accurate details to help you make confident decisions.
• Preserving Product Integrity: Returned products often cannot be resold due to wear or damage during transit. We minimize handling of returned items to align with our sustainability values.
• Customer-Centric Pricing: By not accepting returns, we avoid hidden costs and maintain fair, affordable pricing.
• Effortless Resolutions: We offer a free exchange policy for damaged or incorrect products to resolve issues without extra hassle for you.
• Our Growing Journey: As a small and dedicated team, our policies are designed to help us grow sustainably while offering the best experience possible.

A Few Things to Keep in Mind

• No Refunds: Exchanges will only be offered for the same product.
• Condition of Return: Products must be unused, in pristine condition, and returned with their original packaging, labels, and tags intact.

Delivery and Order Policies

When Packages Can’t Reach You

1. Incorrect Address or Recipient Unavailability: If a package is returned to us due to an incorrect address, or because the recipient was unavailable or unreachable, the actual re-shipping charges must be paid by the customer before the order is re-dispatched.
2. Lost Shipments: If your package is lost in transit, notify us immediately. We will raise the matter with our courier partner, and once the courier confirms the shipment as lost, we will re-dispatch your order at no extra cost. Lost shipments are resolved only by re-dispatch; refunds are not provided.
3. Refused Deliveries:
   • Prepaid Orders: A refused prepaid order will be treated as a customer-initiated cancellation. Any refund is at oddpod’s discretion and, if approved, will be processed after deducting the actual forward and return shipping charges. These charges depend on the size and weight of the parcel and the delivery location.
   • Cash on Delivery (COD) Orders: If a COD order is refused, any advance paid is non-refundable. To have the order re-delivered, the customer must pre-pay the full order value.

Order Cancellations

1. Customer-Initiated Cancellations: Generally not permitted. Refusing a delivery is treated as a customer-initiated cancellation (see “Refused Deliveries” above).
2. oddpod-Initiated Cancellations: We reserve the right to cancel orders under exceptional circumstances such as stock unavailability or technical issues. Refunds will be processed promptly.

Our Promise

We’re here to create a shopping experience that’s simple, affordable, and satisfying. While we may not accept returns, we are always by your side to resolve any issues quickly and fairly. Thank you for your trust, your understanding, and for being part of our oddpod family.

If you have any questions or need assistance, please reach out to us at hello@oddpod.in.

With gratitude
Team oddpod🌟